Video Call — Community Guidelines

Last updated: 2026-05-29

1. Who these guidelines apply to

These Community Guidelines apply to every user of the Video Call Android application (Google Play package com.dopetech.videocall), branded inside the app as WINK. They sit alongside our Terms of Service and Privacy Policy.

2. The 18+ rule

3. Things that get you banned immediately

The following behaviour results in permanent ban on first offence:

• Any content involving minors in any sexual, suggestive, or exploitative context. See our Child Safety Standards for our zero-tolerance position and our mandatory reporting workflow.
• Nudity, sexual acts, or sexually explicit conduct on camera. The product is not adult entertainment; it is a social video chat. Adult content belongs on dedicated adult-content platforms, not here.
• Threats of physical harm, sexual violence, or doxxing directed at the person on the other end of the call or at a third party.
• Hate speech — content that attacks people on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, disability, or a serious medical condition.
• Promotion or facilitation of terrorism, organised crime, or violent extremism.
• Showing illegal drugs, weapons, or other illegal goods on camera with the intent to sell or solicit.
• Recording, screen-capturing, or streaming a call without the other party's express consent and re-publishing it. Calls are private interactions between two consenting users.

4. Things that get you warned and then banned

The following behaviour results in a warning or temporary suspension on first offence and a permanent ban on repeat offence:

• Harassment — repeatedly contacting, taunting, or insulting a user who has indicated they don't want to interact.
• Impersonation of another person, a public figure, a brand, or this service.
• Spam, advertising, or unsolicited commercial solicitation in your profile, in your bio, or on camera. The app is a social product, not a marketing channel.
• Crypto / forex / investment scams. "Romance scams" and pig-butchering tactics aimed at the matched peer.
• Posting links in your bio that redirect to phishing, malware, NSFW platforms, or affiliate-spam destinations.
• Off-topic conduct on the Shorts feed — using the feed as a fly-by ad placement, or flooding it with low-quality content.
• Account-circumvention — creating a new account to escape a block or report. The replacement account is itself a violation and is also banned.

5. Things that are fine

The following behaviour is explicitly OK:

• Chatting with strangers in any language.
• Talking about your interests, hobbies, work, music, gaming, sports — anything legal.
• Showing your face, your room, your pet, your guitar, your cooking. The app is meant to feel like meeting someone in person.
• Politely declining to engage with a topic and asking to move on, or tapping Next to skip.
• Blocking a user you don't want to be matched with again. Blocking is bidirectional and silent — the other user is not notified.
• Reporting any behaviour you think violates these guidelines. Use the in-call Report button.

6. How to report a violation

1. While in the call, tap the Report icon in the top-right of the screen.
2. Pick the category that best describes what you saw (nudity, harassment, minor, scam, hate speech, illegal activity, other).
3. Optionally add a short free-text description (helpful for context).
4. Submit. The call ends immediately and the user is added to your block list automatically. We do not notify them you reported them.

Our moderation team reviews every report within 72 hours. For suspected child sexual abuse and exploitation, see the dedicated Child Safety Standards — those reports are escalated to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement where applicable.

7. How we enforce

Our moderators take action based on the category, the evidence (report content + any prior reports against the account + any prior moderation actions), and the severity. Actions include:

• Warning — an in-app banner the next time the user opens the app, with a link to the rule they violated.
• Temporary suspension — the user cannot start or receive calls for a defined period (24h, 7d, 30d).
• Permanent ban — the user's account is terminated. Any active WINK Pro subscription is cancelled (not refunded — refunds are handled by Google Play under their policy).
• Device-level ban for repeat circumvention — the device's hardware identifier is added to a denylist. This is rare and reserved for serial offenders.
• Law-enforcement referral — for content involving minors, threats of imminent harm, or illegal commerce, we cooperate with valid requests and may proactively refer.

A user whose account is suspended or banned can appeal by writing to the contact email below with the subject line "Moderation appeal — Video Call". Appeals are reviewed within 7 working days.

8. What happens if you abuse the report button

Reports are taken seriously and add weight to the cumulative moderation history of the reported user. Submitting reports in bad faith — to grief other users, to take revenge for being skipped, or en masse against random accounts — is itself a violation of these Guidelines and can lead to suspension or ban of the reporting account.

9. Updates to these Guidelines

The "Last updated" date at the top of this page reflects the most recent revision. Material changes are surfaced inside the app and summarised at the top of this page for 30 days after publication.